A. Personal Information (User)

• Name
• Contact number
• Email ID
• Location / pickup address
• Emergency contact
• Patient details (only if shared voluntarily)
• Payment details (processed securely via payment gateway)

B. Technical & Device Information

• App version

C. Location Information

• We collect precise GPS data only during ambulance booking and when location access is enabled by you.

A. Personal Identification Details

• Full name
• Phone number
• Email address
• Date of birth
• Profile photo
• Address/residence information

B. Professional & Verification Information

• Driver's licence number and validity
• Badge/ID proof
• Ambulance operator license
• Vehicle registration certificate (RC)
• Vehicle permit
• Insurance details
• Medical training certificate (if any: EMT, paramedic, first-aid certification)
• Background verification documents (optional, only if required)

C. Vehicle & Operational Details

• Ambulance type (Basic/Advanced/ICU/Air Ambulance)
• Vehicle number plate
• Equipment list

D. Location Information

• Real-time GPS location while you are online and accepting bookings
• Trip route and distance
• Time stamps of trips

We use your information to:

• Create and manage your account
• Process ambulance bookings
• Share relevant details with medical service providers
• Improve app safety and functionality
• Provide customer support
• Send booking notifications and emergency updates
• Comply with applicable laws

We never sell or rent your data to anyone.

We may share user data with:

• Ambulance operators and aircraft-based medical transport providers
• Hospitals or medical partners
• Payment gateway operators
• Government or law enforcement agencies (only if required by law)

• All data is stored on encrypted and secure servers.
• We use industry-grade protection against unauthorised access.
• Despite high security, no system can be 100% guaranteed.

• Booking history and invoices are stored as required by Indian law.
• Personal data is stored as long as your account is active.
• You may request account deletion anytime.

We may use cookies or analytics tools for:

• Improving app functionality
• Enhancing user experience
• Monitoring system performance

Analytics does not personally identify you.

• BARS does not knowingly collect information from users under 13 years of age.

You can request:

• Access to your data
• Correction of incorrect details
• Deletion of your account or stored data
• Withdrawal of location access at any time

• We may update this policy periodically.
• Significant changes will be notified within the App.

For privacy-related matters:

Email:

Phone: